Frequently Asked Questions
Purchase & Return Policy, Free Shipping, International Orders & Wholesale Accounts.
Purchasing & Exchange policy:
(Subject to change at anytime, without notice.)
All orders placed with Dezod Motorsports Inc (phone, fax, mail, internet/web and email) constitute the acknowledgement and acceptance of all conditions listed on Dezod Motorsports web site and all conditions listed below. All parts shall remain property of Dezod Motorsports until paid in full. All orders shipped to a New York address must pay state, county and city sales tax required by the New York Department of Taxation and Finance. In the event that an order placed on the web does not calculated sales tax and is being shipped to a New York address, Dezod Motorsports will calculate the sales tax when the order is processed and call or e-mail the customer with the new amount.
All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately. Depending on the product(s) ordered and the destination of the order, certain shipping services may not be available.
All Credit Card & Paypal Orders can only be shipped to a verified Billing Address. Credit Card and Paypal orders will not be shipped until all information are verified and matched. All other orders (check, money order, & gift certificate) will not be shipped until payment has been received in full. All unpaid orders will be cancelled after 15 calendar days.
With any order cancellation, please contact us as soon as possible at 716-362-8771. Your card information will be verified for the order shorlty after the order is placed. Cancelling an order, once it has been placed, but prior to shipping will lead to a 5% charge. If the order is ready to ship, your card has been charged, but the order has not shipped a 25% restocking fee is applicable. If the order has already shipped from Dezod Motorsports or the manufacturer, regardless of destination, we cannot cancel your order. Dezod Motorsports reserves the right to deny an order cancellation
All engine modification components, except those that are exempt, have been designed and are intended for off-highway application. These components are legal in New York for race vehicles only, which may never be used on public roads and highways. Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting the vehicle emissions or safety in a vehicle used on public highways. Violation of such laws may subject the owner of the vehicle or user to a fine or penalty. Installation of said parts may void a vehicle's manufacturer warranty, if any. Vehicles modified by the use of performance parts may no longer be lawfully used on public highways. Furthermore, all engine parts, headlight units, light bulbs and electrical components are sold AS IS without any warranty and may not be returned. The end user assumes all costs and risks associated with these and other imported items.
Dezod
Motorsports is not responsible for any actions taken with a fabricated
part, and has full immunity against law suits involving the said
product as all custom fabricated items including but not limited to:
turbo kits, turbochargers, competition components, custom engine
management systems etc, which are for off-road competition use only and are not legal for sale or use on emission controlled vehicles.
Return for exchange or refund will be allowed only within 14 calendar days from the date of order of merchandise with no exception. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched or defaced will be allowed. A RETURN AUTHORIZATION NUMBER must be obtained before any returns can be made. We will not accept any returns without this number. Please write the R.A. Number clearly on the outside of the returning package and tag the item(s) inside with your name and the R.A Number. All returns must be received by Dezod Motorsports within 10 calendar days after the R.A. Number has been issued. The Return Authorization number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correct size and application of the parts before installation, as we are not responsible for purchase of an incorrect item. A 25% restocking fee will be assessed on all authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.
It is also the customer's responsibility to repack the item(s) that are being returned and make sure that it is properly and securely packed with sufficient packaging material to prevent the item from being damaged. We cannot give credit or refund on a returned package that became damaged due to insufficient packing. All hardware & accessories included in the original package needs to be returned or the customer will be charged. All returned items need to be insured (in case of lost or damaged) and we recommend the customer to get a tracking number to track the shipment.
Shortage/Damaged Shipment
All merchandises are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. Please keep all shipping cartons and packing material for carrier inspection. Dezod Motorsports will not initiate any claims with the carrier.
Claims for shortage of items must be made within 48 hours after receipt of merchandise. Damaged shipment claims must be filed with the carrier, by the customer. shipments
All special orders (personalized/specially fitted) items must be paid in full at the time of order. All special orders and custom orders will be processed in the most timely and efficient manner possible. However, Dezod Motorsports will not be held responsible for delays above and beyond its control. No cancellations, refunds, or exchanges on special order items or custom order items.
Custom fabricated parts are non returnable or refundable under any circumstances. These items are made to order to the customer's exact specifications, which may require extensive time frames and costs associated. The custom fabrication agreement must be completed, signed and returned for us to begin processing and creating any components requested. Any special circumstances regarding fitment or performance of the said custom product will be relayed to the customer, and a revised agreement must be sent and returned to continue production.
If an amount was originally set buy our sales team for a project, and it has been exceeded; we will stop production and request additional time and/or funds to continue production. Again, a new agreement must be completed, signed and returned. If the agreement is not returned or the end user decides against continuation, we will cease production and the customer will be sent all (if any) final goods involved.
Dezod Motorsports is not responsible for any actions taken with a fabricated part, and has full immunity against law suits involving the said product as all custom fabricated items including but not limited to: turbo kits, turbochargers, competition components, custom engine management systems etc, which are for off-road competition use only and are not legal for sale or use on emission controlled vehicles.
Any refused shipments sent back to Dezod Motorsports does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements Dezod Motorsports for refused shipments. Customer will be charged freight expenses associated with the refused shipment as well as a 25% restocking fee on all shipped products.
WARRANTY: No warranty what so ever will be given if the defect was caused by customers' abuse, negligence, mishandling, or improper installation. All merchandise sold by Dezod Motorsports is only subject to manufacturer warranty, if any. Warranty items are subject to submission to the manufacturers for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs, decals, electrical parts, brake rotors. brake pads, discontinued items and engine parts. Check your state and local laws regarding the use on any parts. Mad
e by th
By submitting the order, customers hereby acknowledge and agree to be abided the above "Terms and Conditions" of Dezod Motorsports.
It is the customer's responsibility to retain all invoices for their record and warranty claims. e
Free Shipping:
|
International Orders:
We normally do not ship outside of the 50 United States, Canada & Puerto Rico. On occassion, we will ship outside these areas, but arrangements must be made prior to placing the order online. Not all products can be shipped outside of the United States and Dezod Motorsports reserves the right to deny, cancel or void any international order outside of the 50 United States.
Please note: There may be additional fees and/or surcharges assessed to your order outside of the United States.
Wholesale Accounts:
Please inquire within. Be aware, some product lines may not be available for wholesale.
Some of the product lines available are: Dezod Motorsports, Random Technology, Sparco, ACT, Exedy, Hawk, Power Slot, Brembo, Koyo, Progress, Samco, Tokico, TiAL, Garrett, Turbonetics and many more... |
|
